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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how US Pedispa Inc. (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, make a purchase, or interact with us in any way.

By using our website or services, you consent to the practices described in this Privacy Policy. Please read it carefully. If you do not agree with this policy, please discontinue use of our site.

1. INFORMATION WE COLLECT
We collect information to process your orders, improve our services, and communicate with you. The types of information we may collect include:

1.1 Information You Provide Directly

  • Full name, business name, and contact information (email address, phone number, mailing/shipping address)
  • Payment information (credit card numbers, billing address — processed securely through third-party payment processors)
  • Order details and purchase history
  • Messages or inquiries submitted via contact forms, email, or live chat
  • Account login credentials if you create an account on our site
  • Business license or professional credential information (when required for wholesale or professional orders)

1.2 Information Collected Automatically
When you visit our website, we may automatically collect:

  • IP address and approximate geographic location
  • Browser type, device type, and operating system
  • Pages viewed, links clicked, and time spent on pages
  • Referring website or search engine
  • Cookie and tracking data (see Section 5 for details)

1.3 Information from Third Parties
We may receive information about you from:

  • Payment processors (e.g., Stripe, PayPal) for transaction verification
  • Shipping and logistics partners for delivery updates
  • Marketing platforms and advertising networks
  • Social media platforms, if you interact with our ads or connect your account

2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:

2.1 Order Processing & Fulfillment

  • To process, confirm, and fulfill your orders for pedicure chairs and spa furniture
  • To communicate order status, shipping updates, and delivery notifications
  • To process payments and issue refunds when applicable

2.2 Customer Service & Communication

  • To respond to your inquiries, questions, and support requests
  • To send important account and order-related notifications
  • To contact you regarding warranty claims or product recalls

2.3 Marketing & Promotions

  • To send promotional emails, product updates, and special offers (with your consent)
  • To personalize your experience and display relevant product recommendations
  • To serve targeted advertising on our website and third-party platforms

You may opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or by contacting us directly.

2.4 Business Operations & Improvements

  • To analyze website traffic and user behavior to improve our site and product offerings
  • To detect and prevent fraud, security breaches, and unauthorized activity
  • To comply with legal obligations and enforce our Terms and Conditions

3. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers
We share information with trusted third-party vendors who assist us in operating our business, including:

  • Payment processors (Stripe, PayPal, etc.) to securely handle transactions
  • Freight carriers and logistics companies to deliver your orders
  • Email marketing platforms (e.g., Mailchimp, Klaviyo) to send communications
  • Website hosting and analytics providers (e.g., Google Analytics, Shopify)
  • Customer support software providers

These service providers are contractually obligated to protect your information and use it only as directed by us.

3.2 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe disclosure is necessary to:

  • Comply with applicable laws and regulations
  • Protect the rights, property, or safety of our company, customers, or the public
  • Investigate and prevent fraud or security threats

3.3 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business restructuring, your personal information may be transferred as part of the transaction. We will notify you via email or a notice on our website if such a transfer occurs..

3.4 With Your Consent
We may share your information with other parties when you have provided explicit consent to do so.

4. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Typically:

  • Order and transaction records are retained for a minimum of 7 years for tax and accounting purposes.
  • Account information is retained until you request deletion or close your account.
  • Marketing preferences and communication history are retained until you opt out or request removal.

When data is no longer needed, we securely delete or anonymize it.

5. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

  • Essential Cookies — required for the website to function properly (e.g., shopping cart, login sessions)
  • Analytics Cookies — help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing Cookies — used to deliver relevant ads and track campaign performance
  • Preference Cookies — remember your settings and preferences for a personalized experience

5.2 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. DATA SECURITY
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted through our website
  • Secure payment processing through PCI-DSS compliant third-party processors — we do not store full credit card numbers
  • Access controls limiting employee access to personal data on a need-to-know basis
  • Regular security assessments and monitoring

While we take every precaution, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security and encourage you to take steps to protect your personal information, such as using strong passwords and not sharing account credentials.

7. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. For significant changes, we may notify you via email or a prominent notice on our website. Your continued use of our site following any changes constitutes your acceptance of the updated policy.

8. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

  • US Pedispa Inc.
  • 911 South Pickett St, Unit B, Alexandria, VA 22304
  • bestsaleuspedispa@gmail.com